Christmas (or why I'll never use Charter bundled services)
On Thurs, went to Smooths where Ryan S. was giving a party. Fun time, a beer, some wine, margarita later, had spoken with Randy S., who was there with his 'crackhead' girlfriend, whom I correctly IDed, much to Ms. Megablogger 's chagrin.
Then found out through Ryan that Ron P. had inherited mucho records which he never bothered to tell me about, even tho he knew he owed me for Xmas book several years ago. So we got into and it wasn't pretty. He was evasive and cute and I called him on it and he didn't like that. We left at about 8:30; Ryan told me party went on to 3:30 a.m.!!! - guess we're getting old - and Ron stayed to 2;30 - obviously he's not.
We told them to come by here next Thursday - Ron, Ryan, Randy - we'll see if anyone shows.
Next day, there was a bad police involved shooting downtown very near where we were - 2 cops almost got killed...but didn't. Big reward and huge search for shooter. Listened to it for hours on the scanner.
Friday, it was Jay's house in Pk. Estates. Classy place, drank rum & eggnog, ate ham & baby lobster, had grrreat time. As Jay's wife works for PD, she wasn't home, called out on the shooting. We met Alexa and Bryon and few others, left at about 8:30 - that's our life. Marchal and family, Cindy and family, guy named Gordon who used to work at Platterpus and some others were there and we all talked. It was of interest, but didn't change my life. Ms. Megablogger drove up, I drove home, got lost in Pk. Estates! That can't happen.
rday, I tried to resume my walks.
Sunday, hardly watched football at all. Both days, I did write. Decided to call Charter about bad signal and the follwing happened: -----------------------------------------------------------Shortly after 10 a.m. today, I spoke to Mel at a customer service position, who transferred my call to another line for a service appt. without telling me in advance. After I gave my info. to Ryan, only then did he tell me he was hi-speed internet - why had I called him? Mel sent me there, he didn't I.D. himself coming in. He transferred me to Raymond, who when I asked him if I had the right dept., answered "yeah." I asked him if he thought "yes" might be more professional, and he answered "yes" in a very exaggerated and patronizing way. I asked to speak to a supervisor. Raymond put me on hold, 15 minutes later I figured out I'd be on hold all day, but knowing you probably had call centers all over the U.S., there'd be no way to trace him back. Finally, I had to hang up, and reach a very professional Claudia in TX, who seemed to work at the same level as Mel, who couldn’t schedule an appt., yet Claudia could. Claudia’s supervisor Margarita confirmed my fears: Raymond doesn't have to worry, if someone wants to complain, he just presses hold and forgets about it. Only the customer has the problem and Charter doesn't get a bundled account, as at least Verizon offers a more professional level of customer service, even in their office in India. Think about it, call me back if you figure out who Raymond is as I'll probably be writing about this...and your response will perhaps temper my sarcasm. At least Margarita told me to go here, that all calls are recorded and my call with Raymond is on record. I hope you do the work to figure out who Raymond is, he’s not a good rep for the company…and you can tell him I said so. In all honesty, when I found out through Jason in Wisconsin that the bundled account is $124.99 ($102.99 is just a bait and switch - my word, not his - I mean promotional price), you were priced out of the market anyhow...way more than I pay Verizon for phone and Internet access. And Jason isn’t empowered to negotiate a better rate. I don’t see the motivation to go with you guys, and tho I don’t like Verizon, I might well go with them, if and when, they offer cable access, just because of startingly poor Charter customer service. Please pay attention. Thanks and Merry Christmas…I mean Happy Holidays…I noted your employees have to say the latter and not the for
mer.
When I sent in the text, got back message that the email was down. Charter will never know.
Today, figured out the rates: $58 for cable, $30 for Internet, leaving the cost of phone at about $37 – some deal...way over my current Verizon bill. Charter does the following: Claims local programming, but one is w/ deceased lady pitching a tire shop, others are sales jobs made to look like local programming. Should I go ahead with this?
Monday was Christmas. Shea got up at about 11, opened presents for an hour. Brian had stayed the night before and we had good time, waited for Opal & Ellen, who showed up at about 4:30 or 5. Everyone else had gone to Amy's, thank God we didn't. We ate ham & the trimmings, had some drinks, talked a lot, didn't listen to records much, Brian left for El Cajon at about 8, got there at about 9:30 - world record time. By then O&E had left.
Tuesday, Mel Alexander called. Had gumbo he wanted to share. Heather called from DK, and after we spoke about presents, she reminded us of some she'd given Ms. Megablogger when we were in NJ, which she got and we liked, after Heather hung up. Later, I went over to Bach pkng lot, saw records an old hippie now turned Jesus freak brought, then waited for gumbo. Opal & Ellen called that night, but couldn't work out time to share gumbo, either us or them would be busy, forced to eat it today - wow! Crab legs & all.
Thursday, Ron, Randy, Ryan, we hope.
Firday, Opal & Ellen go to Chinese buffet.
Rain last night, windy today. Trees falling everywhere, don't know when it will stop. Oh my.
That is all.
Then found out through Ryan that Ron P. had inherited mucho records which he never bothered to tell me about, even tho he knew he owed me for Xmas book several years ago. So we got into and it wasn't pretty. He was evasive and cute and I called him on it and he didn't like that. We left at about 8:30; Ryan told me party went on to 3:30 a.m.!!! - guess we're getting old - and Ron stayed to 2;30 - obviously he's not.
We told them to come by here next Thursday - Ron, Ryan, Randy - we'll see if anyone shows.
Next day, there was a bad police involved shooting downtown very near where we were - 2 cops almost got killed...but didn't. Big reward and huge search for shooter. Listened to it for hours on the scanner.
Friday, it was Jay's house in Pk. Estates. Classy place, drank rum & eggnog, ate ham & baby lobster, had grrreat time. As Jay's wife works for PD, she wasn't home, called out on the shooting. We met Alexa and Bryon and few others, left at about 8:30 - that's our life. Marchal and family, Cindy and family, guy named Gordon who used to work at Platterpus and some others were there and we all talked. It was of interest, but didn't change my life. Ms. Megablogger drove up, I drove home, got lost in Pk. Estates! That can't happen.
rday, I tried to resume my walks.
Sunday, hardly watched football at all. Both days, I did write. Decided to call Charter about bad signal and the follwing happened: -----------------------------------------------------------Shortly after 10 a.m. today, I spoke to Mel at a customer service position, who transferred my call to another line for a service appt. without telling me in advance. After I gave my info. to Ryan, only then did he tell me he was hi-speed internet - why had I called him? Mel sent me there, he didn't I.D. himself coming in. He transferred me to Raymond, who when I asked him if I had the right dept., answered "yeah." I asked him if he thought "yes" might be more professional, and he answered "yes" in a very exaggerated and patronizing way. I asked to speak to a supervisor. Raymond put me on hold, 15 minutes later I figured out I'd be on hold all day, but knowing you probably had call centers all over the U.S., there'd be no way to trace him back. Finally, I had to hang up, and reach a very professional Claudia in TX, who seemed to work at the same level as Mel, who couldn’t schedule an appt., yet Claudia could. Claudia’s supervisor Margarita confirmed my fears: Raymond doesn't have to worry, if someone wants to complain, he just presses hold and forgets about it. Only the customer has the problem and Charter doesn't get a bundled account, as at least Verizon offers a more professional level of customer service, even in their office in India. Think about it, call me back if you figure out who Raymond is as I'll probably be writing about this...and your response will perhaps temper my sarcasm. At least Margarita told me to go here, that all calls are recorded and my call with Raymond is on record. I hope you do the work to figure out who Raymond is, he’s not a good rep for the company…and you can tell him I said so. In all honesty, when I found out through Jason in Wisconsin that the bundled account is $124.99 ($102.99 is just a bait and switch - my word, not his - I mean promotional price), you were priced out of the market anyhow...way more than I pay Verizon for phone and Internet access. And Jason isn’t empowered to negotiate a better rate. I don’t see the motivation to go with you guys, and tho I don’t like Verizon, I might well go with them, if and when, they offer cable access, just because of startingly poor Charter customer service. Please pay attention. Thanks and Merry Christmas…I mean Happy Holidays…I noted your employees have to say the latter and not the for
mer.
When I sent in the text, got back message that the email was down. Charter will never know.
Today, figured out the rates: $58 for cable, $30 for Internet, leaving the cost of phone at about $37 – some deal...way over my current Verizon bill. Charter does the following: Claims local programming, but one is w/ deceased lady pitching a tire shop, others are sales jobs made to look like local programming. Should I go ahead with this?
Monday was Christmas. Shea got up at about 11, opened presents for an hour. Brian had stayed the night before and we had good time, waited for Opal & Ellen, who showed up at about 4:30 or 5. Everyone else had gone to Amy's, thank God we didn't. We ate ham & the trimmings, had some drinks, talked a lot, didn't listen to records much, Brian left for El Cajon at about 8, got there at about 9:30 - world record time. By then O&E had left.
Tuesday, Mel Alexander called. Had gumbo he wanted to share. Heather called from DK, and after we spoke about presents, she reminded us of some she'd given Ms. Megablogger when we were in NJ, which she got and we liked, after Heather hung up. Later, I went over to Bach pkng lot, saw records an old hippie now turned Jesus freak brought, then waited for gumbo. Opal & Ellen called that night, but couldn't work out time to share gumbo, either us or them would be busy, forced to eat it today - wow! Crab legs & all.
Thursday, Ron, Randy, Ryan, we hope.
Firday, Opal & Ellen go to Chinese buffet.
Rain last night, windy today. Trees falling everywhere, don't know when it will stop. Oh my.
That is all.
posted by megablogger at 2:08 PM
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